FAQs

How long will my order take to arrive?

Delivery times vary depending on the product and your location. You can find estimated delivery times during checkout. Please note that these are estimates and actual delivery times may vary.

How can I get further help with my design?

If you need assistance with your design, our team of designers are here to help! Simply reach out to our customer support team, and they will guide you through the process or connect you with our design experts.

I need support with the customizer.

If you're experiencing issues with our customizer tool, don't worry! Our customer support team is available to assist you. Please reach out to us with details about the problem you're encountering, and we'll do our best to resolve it promptly.

What file formats do you accept for uploading designs?

We accept a variety of file formats, including PDF, JPEG, AI, PSD, and EPS. For best results, we recommend using high-resolution files.

Can I cancel or modify my order after it has been placed?

Once an order has been placed, it may not be possible to cancel or modify it. However, please contact our customer support team as soon as possible, and we'll do our best to accommodate your request.

Do you offer bulk discounts?

Yes, we offer discounts for bulk orders. Please contact our sales team for more information and a personalised quote.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods. Your payment information is encrypted and protected for your security.

When will I receive my order?

All orders are despatched within 3 days of the order being placed.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on your location. Please refer to our shipping information page for more details.

What is your return policy?

We want you to be completely satisfied with your order. If you're not happy with your purchase for any reason, please contact us within 5 days of receiving your order, and we'll do our best to make it right.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment online.

How can I contact you?